Shipping Policy

Thank you for shopping with us. We are committed to delivering your orders safely and on time.

Order Processing

• All orders are processed within 1–2 business days after successful payment confirmation.

• Orders are not processed, shipped, or delivered on Sundays or public holidays.

• During peak seasons, sales events, or unforeseen circumstances, processing times may be slightly delayed.

Shipping Time

• Standard delivery typically takes 3–7 business days depending on your location.

• Delivery timelines may vary for remote locations, weather conditions, courier delays, or other circumstances beyond our control.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before payment.

• Free shipping offers, if available, will be clearly mentioned on the website.

Order Tracking

• Once your order has been shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable).

• Customers can use the provided tracking information to monitor the status of their shipment.

Incorrect Shipping Information

• Customers are responsible for providing accurate shipping information at checkout.

• We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses provided by the customer.

Delivery Issues

• If your package is marked as delivered but has not been received, please contact the courier partner first.

• If further assistance is required, contact us at nalinaadvocate@gmail.com.

Damaged or Incorrect Deliveries

• If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery.

• A complete unboxing/opening video is mandatory for any damage, defect, or wrong item claim.

• Claims submitted without an unboxing video may not be eligible for replacement or refund.

Delayed Deliveries

While we strive to ensure timely delivery, we are not responsible for delays caused by:

• Courier partner issues

• Weather conditions

• Natural disasters

• Government restrictions

• Other circumstances beyond our control

Contact Us

For any shipping-related questions, please contact us at:

Email: nalinaadvocate@gmail.com